Meet Our Staff
Anita has been at the practice for over 16 years and is our longest serving front desk staff member! She graduated from the dental assisting program at Cuyahoga Valley Career Center. Anita is knowledgeable on most insurance questions and handles all the insurance processing and submissions from the office!
Rachel graduated in 2004 from Cuyahoga Valley Career Center’s Dental Assisting Class and joined our practice immediately after. She is our longest tenured dental assistant, working with Southwest for 11 years. Rachel is a clinical assistant who can also handle any up front duties including scheduling and checking insurances. A true “jack of all trades” in the office, Rachel is fully cross-trained for any doctor or job in the office! After work, she enjoys spending time with her family and walking her dog in the park.
Kelly is a 1997 graduate of North Royalton High School and Cuyahoga Valley Career Center’s Dental Assisting Program. She is a surgical dental assistant for Dr. Hui-Jin Lee, and has worked closely with Dr. Lee for over 18 years! Kelly has the most years of experience of any staff member at Southwest, and assists the practice by handling all the ordering.
Born and raised in Cleveland, Ohio, Michael is proud to be a lifelong Clevelander. Southwest Endodontics & Periodontics’ Practice Manager for almost 10 years, he received his Masters of Labor Relations/Human Resources in 2008. With a background in business management and management information systems, Michael is responsible for ensuring the total care and complete satisfaction of patients in the office. He is often mistaken for a recording or answering service on the phone, a fact that he is oddly proud of.
Erin has been a team member here for 9 years and counting. As she has grown with the practice, Erin has become fluent in many of the office roles. She is currently serving as the Treatment Coordinator for Dr. Lee, and she is also our social media guru, posting most of the pictures and comments on our office Facebook page. Erin still assists Dr. Lee from time to time during surgical procedures.
Pat is the Director of Professional Relations, serving our doctors and patients, but extensively working with our referring doctors. If you call the office and can’t find Pat, she is most likely at one of our wonderful general dentists’ offices. Whether scheduling lunch and learn programs or delivering lunch or surprise treats, Pat is the one you can count on to assist you in any communications with our office. When not on the road, Pat assists in the bookkeeping and day to day operations of our practice. Dial extension “THE-BEST” when you need to reach her!
Hanah is a graduate of Cuyahoga Valley Career Center’s Dental Assisting Program, and she serves at the office as a Registered Dental Assistant & Administrative Assistant. She has been with Southwest for almost two years, assisting patients with insurance questions and helping in the back office when needed. When not working, Hanah enjoys spending time with her family and volunteering in her community.
Colombian born, raised and educated in Canada, Sandra began her dental career as a Certified Dental Assistant graduating from Fanshawe College in London, Ontario in 1993. She continued her education in dentistry, graduating from Niagra College in Welland, Ontario as a Registered Dental Hygienist in 1996. She graduated at the top of her class, earning her the “Golden Scaler Award”. Sandra has served as Dr. Lee’s Dental Hygienist since 2011. Her passion is helping patients achieve their best oral health through education, tools, and positive reinforcement. Sandra enjoys exercising, cooking, and traveling and is also fluent in Spanish.
Jenna is a graduate of the Cuyahoga Valley Career Center’s Dental Assisting Adult Program, joined our practice in 2016, and has quickly grown into Dr. Hahn’s primary surgical assistant. She enjoys laughing at the corny jokes made in the office and making sure each one of her patients is happy and comfortable during treatment. Jenna is a big fan of the Cleveland Indians and loves to sample the wonderful cuisine that Cleveland has to offer!
Mary is currently on her second tour with the office after her original 9 year tenure was cut short by a year’s trip to a southern tropical land. Now rejoining the office as our Patient Coordinator, Mary is back providing the exceptional service she is known for, coffee mug in hand!