Rachel graduated in 2004 from Cuyahoga Valley Career Center’s Dental Assisting Class and joined our practice immediately after. She is our longest tenured dental assistant, working with Southwest for 21 years. Rachel is a clinical assistant who can also handle any up front duties including scheduling and checking insurances. A true “jack of all trades” in the office, Rachel is fully cross-trained for any doctor or job in the office! After work, she enjoys spending time with her family and walking her dog in the park.
Kelly is a 1997 graduate of North Royalton High School and Cuyahoga Valley Career Center’s Dental Assisting Program. She is a surgical dental assistant for Dr. Hui-Jin Lee, and has worked closely with Dr. Lee for over 25 years! Kelly has the most years of experience of any staff member at Southwest, and assists the practice by handling all the ordering.
Born and raised in Cleveland, Ohio, Michael is proud to be a lifelong Clevelander. SWEP’s Practice Manager for 20 years, he received his Masters of Labor Relations/Human Resources in 2008. With a background in business management and management information systems, Michael tries to make sure everyone in the office has a good day (and the computers don’t break). He is often mistaken for a recording or answering service on the phone, a fact that he is oddly proud of. You can often find Michael at various all-you-can-eat buffets or hockey rinks in the local area.
Chris is the office’s resident movie expert and enjoys reading books or playing video games. We refer to Chris as the “Master of Portals” since he is the best at navigating the many, many insurance portals we utilize in the office during the day. Chris enjoys reading about and discussing Cleveland sports.
From the days of dipping x-rays into developing solution and drying them with a hair dryer, then graduating to receptionist, lab tech, and finally managing – can you guess how long Nancy has been in dentistry? That’s right, all her life! Now working at SWEP, Nancy is known for delivering great customer service and having fun with the people she comes across during the day. She loves talking to our patients and catching up with friends.
Returning to Ohio from Florida (we assume because the weather is better here), Brittany is able to assist all of the doctors in our offices. When she’s not spending two hours straightening her super curly hair, she enjoys spending time with her son and bringing smiles to the people she meets. Her favorite animals are banana spiders and the energizer bunny.
Our Insurance Coordinator Emily loves Halloween and raccoons. She dreams of traveling to Raccoon Island (yes that’s a real place, look it up!) and living in a world where its simple and easy to get answers and information from dental insurance companies. Emily is a big fan of nature and enjoys spending time outdoors in the sunshine.
Office Hours:
Monday – Thursday | 8am – 5pm
Friday | 8am – 2pm
Saturday & Sunday | Closed
Broadview Heights Address:
1000 W. Wallings Road, Suite B
Broadview, OH 44147
Phone: 440-546-1116
Office Hours:
Monday – Thursday | 8am – 5pm
Friday | 8am – 2pm
Saturday & Sunday | Closed
Macedonia Address:
1129 E. Aurora Rd., Ste. 102
Macedonia, OH 44056
Phone: 330-908-0404
